Réponse de Barbara :
Emily was upset because I told her there had been a bear in the orchard and that she should be cautious regarding leaving anything attractive to bears in her car. I understand that the situation worried her. I just wish she would have asked for a cancellation of her reservation, I would have given it to her gladly. But instead she was angry and upset and she ‘got even’ with this scathing review of my home. I have never received anything other than 5 stars for cleanliness.
I hope that any potential guest will read my other reviews after reading Emily's excoriation of my home & me.
The extent of Emily’s ire regarding notes in the home is silly and her exaggeration of their numbers is extreme. There's a note near the coffee saying to please leave it for the next guest. It's there because someone did take a bag. I leave treats for my guests and I thought the guest who took it might have thought it was also a treat to take with them, hence the note. There are 2 other short notes: One that asks my guests to use coasters and one that speaks towards the 100-year-old linoleum that I'm trying to preserve. On the dining table there’s a check out procedure, a house courtesies note and a note regarding safe egress from the driveway. So 6 notes became 50 in her review. And that's the crux of my response to her critique: All her complaints have a kernel of truth that are then wrapped in a thick layer of exaggeration. Period.
I went over to the home after reading her critique and counted the ants in the bathroom, there were 5. That's 5 more than I want to have BUT they aren't 'food ants' (ie. indicating an unclean home) they're ants that come into homes looking for water during the heat of the summer. I try to keep them out but, well, apparently, they aren't reading my notes.
'Spiders'. Nonsense. There is no way she saw a host of spiders. The home is vacuumed at least once a week, often twice and sometimes even 3 times in one week. And in the 2.5 years it's been a vacation home I've rarely seen a spider. FOR REAL. When you vacuum this often it's hard for spiders to 'take hold', their eggs get vacuumed up.
She made it sound like the home is an insectarium. And it absolutely is not. The home is surrounded by woods, there are all manner of animals in the woods and sometimes insects come into our woodland homes. Again, when I clean Creekside, I rarely find a spider but, yes, I do find an ant here and there (in other words, no trails, just an individual ant) and if you leave a door open at night, bugs will fly in, just like anywhere else.
To say my home is 'relatively' clean is bogus to the max. Not to mention extremely hurtful. I have always gotten 5 stars until now for 'cleanliness'. My place is shiny with clean, I even polish the chrome. The floors aren't just mopped, they're steam cleaned. I feel frustrated that she, well, lied about the cleanliness of my home because I work very hard to keep it really, really, really clean.
I think what we have here is a person who was in the middle of a long road trip with her Mom and she was exhausted and ready to be mad.
Also, regarding her comment 'worst experience with an airbnb' and she's 'stayed at about 25'. That statement appears to be another exaggeration: When I looked at her profile she only had 7 reviews from airbnb hosts. So when she stayed at my home, she only had 7 reviews but she says she’s stayed in ‘about 25’ airbnb homes. This certainly appears to be more exaggeration. There’s a pattern here and I would like to ask the readers of her review to not take her hyperbole seriously and please read all my other reviews. All my other guests, more than 40 airbnb reviews, found Creekside to be clean and pleasant. It didn't change. It hasn't changed. This guest was just willing to be angry and to indulge in extreme exaggeration.
Finally: This experience with Emily was just as discouraging for me as it was for her, maybe more so since the effort I put into my home is huge and to have the place & me verbally trashed by her is hurtful.