Thank you Daniel for taking the time to give us your feedback.
We try very hard indeed to make sure that people know what they are getting before they book Koh Tao Star Villa. We are as honest and 'up front' with our room descriptions as we can be and this is backed up by the communication that we have we guests. We believe that this is the only way to be - nobody wants surprises when they turn up at their chosen place to stay.
The 'sheets' that cover the sofas are purpose made, heavy fabric 'throws'. They are there to protect the sofas because, although the sofa covers are washable, they are a major pain to take off, wash and replace so we do our best to protect them with throws that can be easily cleaned. I am sorry if you felt this was a negative point. Most people think nothing of it.
You will notice that the maximum number of guests that the Penthouse holds matches perfectly with the beds available. This is because we specifically do not want people sleeping on the sofas - it is a very simple matter to change the linen on a bed but, as we said, it is a very difficult matter to change the sofa covers. Nobody mentioned anything about 'dirty feet'.
Yes, we do state very clearly 'only the bedrooms have air conditioning (it cannot be used to cool the whole apartment)', so why do you think that there will be air conditioning units available to use in the living room? And yes, for the extra person (over and above the 4 that the Penthouse is designed for - it has two double bedrooms), the cost is 1,000 baht per night for the inflatable mattress. Again, this is in the room description and it is repeated in our first communication with yourself as is the fact that that room (the library on the mezzanine floor) does not have air conditioning.
Sunscreens are a big problem for us so again we try to be as up front as we can be. Nobody wants stained sheets and towels when they stay in a nice place and the ultra waterproof type of sunscreen are not washed off in the shower and turn our white sheets and towels yellow and these stains cannot be removed (the labels normally say something to the effect of 'may permanently stain fabrics'). So we, rather generously, say that if you have this type of sunscreen, we would prefer that you use sunscreen that we provide you free of charge in order to prevent this kind of damage. IF you still wish to use your super waterproof sunscreen and it damages our linen, you will be charged for it. And we provide a list of prices. A very fair and honest approach we think. Nobody said you could not use your own sunscreen.
Screaming and shouting whilst playing pool till 6am is NOT acceptable. Again, we are very clear on this. Remember our statement: 'please note that Star Villa is not a party pad. It is a place of peace where our guests can escape from the noise and heat of Sairee'? You completely ignored the fact that we had other guests and you then went on to explain that you consider a party to be 50 people running around shouting with music played at massive volume and that your behavior did not constitute a party. Though your companions did understand the distinction, you preferred not to. I would suggest that you consider things from a more 'average' perspective in future.
Come in to turn the aircon off whilst you were sleeping?? Another fabrication. However, did we turn off the lights, fans and aircon whilst you were out - of course we did. Why would you burn fossil fuels (Koh Tao has electricity thanks to Diesel generators) running these things when there is nobody there to benefit from them? That is crazy. You are familiar with the issues facing this planet in relation to fossil fuels I hope.
Also, please bear in mind that leaving a common area (the games room) looking like a bomb has gone off it not acceptable to most hosts.
Thank you for raising these points so that future potential guests understand where we are coming from. Particularly the sunscreen issue as so many travelers are unaware of the issues with these and arrive here wondering why half of their holiday wardrobe has been ruined.