À propos de ce logement
Si vous annulez jusqu'à 24 heures avant le voyage, vous recevez un remboursement intégral, frais de service compris.
I've stayed in a lot of Airbnb's in many different countries. This is my first negative review unfortunately. I sent an Airbnb email the day before arrival to ask what time we could check in. No response. I sent a second email upon arrival in Ulcinj and said we would be at the apartment in 15 minutes. No response. I sent an email when we were standing outside the building not knowing what to do. No response. The owner of the restaurant next door asked what was wrong. I explained we had a reservation, but hasn't been able to contact the host for two days. He was nice enough to call the phone number provided for the listing on Airbnb. Out of service. He tried again and let me listen. Definitely out of service. There was a Viber symbol on the placard outside the building, so we all went over to his restaurant where he could get wifi and tried calling through Viber. He got the host's mother. We heard that he had went to a wedding the night before and was probably...not available. I can't confirm this is where he was--it is just what we were told. The mother then contacted her other son. While we waited for someone to show up, the restaurant owner gave us some cappuccinos for free. 15 minutes later somebody showed up. I don't know who is was, as he didn't introduce himself. He let us in and then took 10 minutes to guess the password for the wifi. Guess! After all that, I sat down to go to the bathroom and wouldn't you know, no toilet paper. My husband checked every cupboard and there wasn't any toilet paper (or anything passable, like tissue or paper towel). I waited while he went to the market (luckily only a few doors down) to buy some. He ran into the restaurant owner again and even he seemed appalled. He said "You shouldn't have to pay for your own toilet paper!" I emailed the host to tell him, but of course, no response. Back to the apartment. While the bed was made and fresh towels available, it didn't look like the bathroom had been cleaned. My husband and I both said that once we checked out (neither of us wanted to say it while we were still there). Also, the kitchen tap was falling off. We didn't even want to touch it. There was no dish soap or anything to clean dishes with, so we couldn't use the kitchen. Again, I emailed the host and no response. The washing machine also didn't work. An inoperable washing machine doesn't sound like a big deal, but we selected this apartment because at this point in the trip we knew we'd need to wash our clothes. Now we're stuck with no clean clothes for another 3 days. To top it all off, I STILL haven't received any email from the host 2 days after we checked out. Disappointed. Would not...
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