Oh Dear. This was an Airbnb nightmare.
Susan and her family were in Athens for graduation and they were REALLY looking forward to grilling on the deck. As it turned out, we had a man over to inspect the roof and he informed us that our old deck REALLY needed to be replaced. We had assurances that 2/3 weeks was plenty of time to finish a much bigger, much nicer deck. No problem!
Alas, between torrential rain and slow, strict city inspectors, we did not, despite everyone's best efforts, have the deck usable by that weekend. Not even close. Because of circumstances totally beyond our control, she was not able to enjoy the cookout that we worked so hard to make happen.
To compensate, we set up an outdoor grilling area in the shaded and private yard but were quickly informed that the site was not a suitable replacement for the deck. It was a pretty nice setup in my opinion, but I can't deny that it was not a deck.
I can say in good conscience that we did everything we could to try to make amends: We offered a free weekend or to pay for the meal out. We agreed to let them move to another place at no charge and we gave a pretty hefty refund ( 25%). But in the final analysis none of it was enough. Susan wanted the deck and we couldn't make that happen.
We anticipated a scathing review from Susan. Our hope is that anyone reading that will take the into account the information above and all the other reviews listed below that attest to our open communication and honesty.. We were very emphathetic to Susan and regret that we could not change the situation.
Our housekeeper says Susan's group left the house in wonderful condition. I know she has excellent reviews as we do so we encourage you to read our other visitors comments.
We also want to say that we do not feel that we were dishonest or duplicitous about the situation. The plan was to have it ready for graduation weekend and we received ongoing encouragement right up until the last minute when it became obvious that it would not be usable. The work DID NOT continue while the guests were there.
For future renters, we now have a fantastic , huge deck; not to mention a new roof. Updated pictures are now posted. Again, we are really sorry it was not ready for Susan.
Frank and Anna