Amazing apartment right outside Tulum jungle with beachfront, pool and a cenote, perfect getaway to relax and enjoy the beach. Fully equipped kitchen, private bathroom, WIFI, HDTV with SAT channels.
Ce logement propose des équipements adaptés aux voyageurs d'affaires.
Internet sans fil
Parking gratuit sur place
1 lit queen size
1 lit simple
Ne convient pas aux animaux
Pas de fête ni de soirée
L'entrée dans les lieux se fait à partir de 15:00
Départ avant 12:00
Arrivée autonome avec doorman
Location was great, beachfront and private, looks great on the outside. However, we had many issues with the two rooms we rented. Biggest problems were with bathrooms, the plumbing was not working, general lack of cleanliness (dirty showers, dirt on sinks, dirt on mirrors, dead b…
Réponse de Cesar :
I thank you for being my guest and appreciate your comments about the location, as you said it is one of the best locations in the area, beachfront and private. Plus you have service of the staff for whatever you may need during your stay. About your additional comments let me explain to our readers what exactly happened We had a plumbing problem that we were quick to adress. I don’t share your views on what you call “lack of cleanliness” because I include cleaning service and the apartment is clean everyday at the hour you choose and the cleaning lady leaves everything very clean and tidy, and if you have seen something that needs cleaning you can tell her directly or me and we will get it done. About the bugs, well that is a perk of having an apartment very close to the ocean and the jungle, it is really an unique experience and as I say to everyone during the night you should keep the door and windows shut, even though if by some reason small and harmless bugs enter at night, our lovely cleaning lady is always kind to remove them the next day. Bed linens are sent to a professional laundry that works for the hotels in the area and since I provide the service the linens are change every third day and even though if you ask for it we could change it with more frequency. Every recommendation and suggestion to improve is always welcome but your review as your stay was a constant criticism of the place. The plumbing issue was resolve inmediately and I will keep hosting guests with my heart open, a caring staff and one of the best locations in Tulum area. Hope you and our reader are having a wonderful day.
Hola Future Airbnb Guests! - I assure you will have an amazing experience. Im always trying to improve and provide my guests with a better experience in what is considered one of the most beautiful beaches in the world, Tulum.
Langues : English, Español
Taux de réponse : 100%
Délai de réponse : Moins d'une heure