Thanks for your comment Pierre, but the things were not exactly like that.
If you take a look in our ad, we never offer AC, dryer, ice machine and safety deposit box. And about the ants, you left the kitchen so dirty with food all over around, that I supposed that the ants come because of you. We´ve never had ants before your arrive. In order to be fair, we have to say that you arrived 3 hours later and you left the apartment much more late than nobody (at 18:00), with no charge. We gave to you and your family all the facilities during your stay. Our advice, is that you will feel more comfortable in a hotel.
Greetings from Madrid,