Hi Sarah, I am very disappointed to hear your comments as from my family leaving on Boxing day I laundered all the towels in the house so I cannot explain this. However, there were additional towels in the bathroom cupboard. Also we dish washed everything after Christmas dinner although I have to say that I find hand washing does a better job so sorry if some were missed. As you know I had to empty all my personal contents from the kitchen and this meant that the utility room was full to the gunnels!! However, I agree for a weeks hire I should look at this again. I will refund your deposit now and thank you once again.