Thank you for your review. I am very sorry that you did not enjoy your stay. You are our first AirBnB guest to do so since we began letting four years ago.
In reply to your review:
-The listing accurately indicates access to an entire home/apartment (in this case, a ground floor apartment) and says “you have the property to yourself” meaning no other person will be at the property, giving you total privacy. The advertisement also provides a floor plan showing the exact layout of the ground floor apartment. I appreciate your feedback, and have further reworded the description so future guests cannot be mistaken.
-I inspected the apartment the day before you arrived and there were no pests, cockroaches or frogs in the unit. I also inquired with our cleaner who inspected the property after your stay and she confirmed she has never seen pests, cockroaches or frogs in the unit. Further, no other guests have ever mentioned seeing any of these. The property is treated every six months as a preventative measure. If you have evidence (picture) of this I would be appreciative.
-Mattresses and pillows are a personnel choice and it is unfortunate that none of the 2 mattresses and 8 pillows were to your liking.
-The advertisement provides accurate photos of the kitchenette and its amenities. We provide tea, coffee, milk and sugar. We don’t supply cooking foods.
-Vincentia Market Place is only 400 metres from Dolphin Blue (a 2 minute walk) not a 5 minute drive as you have stated.
-Unit is professionally cleaned after every stay.