Hi Falah, at first you book for 7 people but you cancelled due to family emergency issue as mentioned. Then a week after, you came back and booked for 6 people. Because we have extra people charge after the 6th person. Probably you discovered this, but looking at some good review in your profile, I had confidence in you and trusted you. I've asked you again on the first week during your stay how many guests staying and you replied me saying only 6 as per booking. Yet in your recent reply via Air B&B Resolution Centre message, you mentioned that you have 7 people staying who need to take shower daily. I'm sorry to tell you that I'm disappointed & feel being cheated. On the day you checked-in, I text you a reminder notes on areas which you & your family should take precautions during stay. Refer to my listing, I've clearly stated, the full equipped kitchen is suitable for light cooking only, therefore an additional Gentle Reminder Note was send to you on the check-in day to set as reminder and easier for you to affiliate the items I highlights in the note. However you and your family members ignore my message and made the damage to the glass panel. On the first week of your stay, my supervisor send cleaner to perform general cleaning, she notice that the cordless iron was broken, and as our SOP she will snap photo of the damage and report to me immediately. I've informed you about it and thank you for your correspondence, and your compensation in cash was well received. As explained several times, this is a self cater apartment, equipped with washing machine, dryer, full equipped kitchen. The cleaning services is for general cleaning as of swiping, mopping floors, change of bed linens, cleaning the bathrooms. Cleaning of dishes, cookware after cooking & eating, dispose trash, should be take care by the guest as stated in the HOUSE RULES in the listing. On the check out day, your family members leave my apartment door unlock. They refuse to meet my supervisor in the apartment, they insists to meet at the lobby to hand over the access card & key. I've trusted you so much and I'm sadden and shocked to see the conditions of my apartment right after your family members checked out. The apartment was in real mess, pillowcases, bed sheets, duvet cover, towels all stained with make-up & unknown liquid like black oily stain. The stained not able to remove even after several wash. We have to dispose 10 pillowcases, 2 queen size duvet cover and 8 bath towels. All the spare linens we keep for next guest was being used. The 2nd bedroom bed headboard had a burned mark which not able to remove after we try to remove with leather cleaner. The bed was a premium bedframe which I bought less than 2 years. The 2nd bathroom toilet was clogged with overflowing, I've to call the technician to come in on Saturday evening to get it fix. One of the switch socket was burned and melt. I believe this is the cause of electricity cut off on 1 September evening. I've immediately called my technician to rectify the issue once I received your message on 1 Sep without asking much from you as I understand you are not in the apartment that time. The technician who came to replace the burned fuse in DB box and replace the burned cable informed me the overloaded usage had caused the short circuit and explosion in DB box. A pot & pans with left over food was found in the chiller. Garbage are not dispose to garbage bin, waste are everywhere in the living room, bedrooms, on the dining table, on the bed, in the wardrobe. The left over food just left on table, basin top, refrigerator, not probably dispose. The whole apartment are full of foul odours. The mop handle also broken. All the damage and mess photos were taken after you check out which serve as a proof of our statements. This is the worst conditions I seen after 2 years of hosting. This is definitely an experience learned.