Thanks for choosing our place for your holiday.
Unfortunately we don't have control over the pool as the body corporate are in charge of that communal area. I'm so sorry the pool wasn't in great condition during your stay, that would have been frustrating for you. In regards to the door - I definitely agree, when we went to clean upon your checkout we did see how hard it was to push open. Given there were some extreme weather days during your stay (over 35 degrees) the heat must have expanded the wood and made it harder to open. We did get someone in to fix that asap, so that no matter if we have 40 degree days again, the door won't be hard to open.