Dear Mr Bellambe,
We are very sorry about your negative review.
The house you choose "Le Zagare", is fully described and each picture shows each corner of the apartament.
I've also specified in the email that the air conditioning was only in the upper floor and it's not usually requested because it's a very aired zone. You have been with us for the hottest days we have ever had. The first thing I always say is that I'm at completely disposition, so I'm really wondering why you have prefered staying in the hot conditions without telling me! I could have provided you a fan. (but, repeating, sometimes they ask us for other bedding as it is a fresh house)
We always try to help! We only want your best and be part of your wonderful holidays!!
I also cannot understand why you think those are not chambers...
Nobody has ever said anything about it and, I repeat myself, the pictures show everything so I wonder again why you did see it but you choose it anyway.
I don't think we should have the responsibility of the position or the noise of the road. You have, unluckly, been our guest for only 2 nights and it was a Saturday and a Sunday. It is August and we are situated in the very middle of the Mattinata's bay.
Finally, despite of your deep incongruence between what you told us and what you have thought, it was a great pleasure to meet you!