The rooms, in a tropical garden overlooking the ocean, are part of a cozy resort on the beautiful Pwani Mchangani beach. Enjoy the sea breeze and relax on your terrace. Bar, restaurant and swimming pool available.
Équipements de base
Parking gratuit sur place
L'entrée dans les lieux se fait à partir de 14:00
Départ avant 10:00
The place is part of a big hotel with several bungalows. The first impression of the place was positive but we soon discovered cockroaches all over the bathroom. Even after telling the staff and the management about it, it was not taken care of. It did not feel like what you usua…
Réponse de Ale :
Dear Lara, I'm sorry that the place didn't match your expectations. Excluding the comments on the hotel facilities that are not included in the Airbnb proposal (restaurant quality), I apologize for the cockroaches emergency: we provide everyday cleaning (which is no really an Airbnb common feature) to maintain the place clean and comfortable and that's how we evicted even your undesired visitors. Rules about tourist tax are recent and now pointed out in the description. We hope you will change your mind being our guest again.
This place is so beautiful that my boyfriend even engaged me there. :) On the other hand, my 500$ Canon camera was stolen from our room on a first day (safe was not working and we gave our room keys to the staff so they can repair it, what they did, but camera was gone) and noon…
Réponse de Ale :
Dear Nikolina, I am glad that you enjoyed the place and your stay with us! I am sorry for what you said it happened to your camera. We completely trust the staff of Coral Reef, which hosts our Airbnb rooms, and they were open to cooperate to help you in any way possible, but I have to say again that everything would have been easily fixed if you accepted to report the fact to the police. In that case it would have been possible to find the thief or to open a refund procedure through our insurance. But you refused to do that. Anyway, we are very honored to have been the set for your engagement and we wish you all the best!
I am an italian architect. I love traveling and networking with people from around the world!
Langues : English, Italiano
Taux de réponse : 23%
Délai de réponse : Quelques jours ou plus
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