Sorry for any problems caused during your stay...but allow me to answer to all !!
The hotel is the closest property to the Gondola after the 5* Kempinski ( witch costs more than 250 euros per night) . My listing costs 20 euros!!
The room you booked is in a self cattered aparthotel- so you must buy your own tea /coffee/dishcloths/washing up liquid , toilet paper, etc!!!
There is breakfast at the hotel ,but its optional, and certainly not included in the price!! - nowhere in my listing appears to be included!!
The hotel has a spa center, with pool, gym ,massage service, sauna, jacuzzi etc!! but not free of charge!! - if you want them you have to pay them!!!
My mistake ( as a new member to airbnb ) is that i included these amenities in my listing!!
As for internet - there is wifi on all common areas of the hotel- and in my room, right next to the telephone , there is a high speed ethernet red cable for your laptop- free of charge!!
The TV remote is usually taken of the cleaning staff , and delived again upon check in ,to avoid stealing.
You are tottaly right for the fridge!! it broke down a week before you check in and the repairman , never came to collect and repair . This you can blame it on me!!
As a traveller myself, i also want everything to be perfect..
You booked a warm/cosi studio right next to the Gondola, within walking distance to eveything ( without a fridge and iron!!) for 20 euros in high Ski season in Bansko!! I think its a fair deal !!
How could you expect a pool , a gym , a spa center ,and breakfast for two , included in the price???
Additionally you never mentioned that for my "wrong" listing ,i gave you a -50% discount for your total stay!!
I try to keep my guests happy , and doing my best to meet their expectations...but within limits!! You can't rent a room in a 5* hotel for 10 euros a day!!
Again im really sorry for any inconviniance caused during your stay!!